Privacy Policy

1. Scope of this policy

This policy explains how Raksham Med Pvt. Ltd., operating under the public-facing brand MyRaksham, handles information through the MyRaksham public website. It applies to this website only. The MyRaksham mobile application will require a separate privacy policy based on its actual features and data flows.

2. Information collected by this website

The current website does not contain an enquiry form, user account or payment flow. It does not intentionally collect health information and does not currently use analytics, advertising pixels, heatmaps or tracking widgets.

The hosting provider may create ordinary technical server logs, which can include an IP address, browser type, requested page, time and basic security or diagnostic information.

3. Contact through external channels

The website provides links for telephone, email and WhatsApp. When you choose one of these options, your communication is handled through the relevant telephone network, email provider or WhatsApp service and is subject to that service’s privacy practices.

Please do not send highly sensitive medical information through public or unsecured channels unless you have been instructed to use an appropriate care process.

4. External links

The website may link to social-media profiles and, when available, app-store listings. External websites and services operate under their own privacy policies. MyRaksham does not control their data practices.

5. Cookies and analytics

No non-essential analytics or advertising cookies are intentionally set in this phase of the website. This policy and any required consent experience will be updated before analytics, forms, accounts or tracking technologies are introduced.

6. Security and retention

Reasonable steps should be taken to maintain the security of the website. Technical logs, if retained by the hosting provider, should be kept only for operational, diagnostic and security purposes under the provider’s applicable terms.

7. Healthcare and response information

Website information is general and does not replace advice from a qualified medical professional. Response time may vary based on location, traffic, ambulance availability and prevailing conditions. Telemedicine should be used only through approved channels with appropriate professionals.

8. Changes

This policy may be updated as the website, app or service channels change. The updated date will appear at the top of this page.

9. Contact

Call 639 9999 023, message MyRaksham on WhatsApp or email r.msupport@myraksham.com.